Privacy Statement

Who We Are

Trent Energy (“we”, “our” or “us”) provides district-heating and facilities-management solutions in the United Kingdom. We are the data controller for any personal data collected through this website. You can contact us at:

Email: info@trentenergy.co.uk

Address: Trent Energy House, Salmon Road, Great Yarmouth, NR30 3QS

What Information We Collect and Why

We do not collect personal data through forms, subscriptions or CV submissions on this website. Our website is designed to provide information about our services only.

Server logs: When you visit our site, our web server automatically records your IP address, browser type and the date and time of your visit. We process this information to maintain security and diagnose technical issues. Our legal basis for this processing is our legitimate interest in keeping the website secure and functioning properly.

Email enquiries: If you contact us by email, we will receive your email address and any personal information you choose to include in your message. We process this information to respond to your enquiry. Our legal basis for this processing is your consent (you have chosen to email us) and our legitimate interest in communicating with prospective clients and stakeholders.

How We Use and Share Your Information

We use personal data solely for the purposes described above. We do not sell or share your information with third parties for marketing purposes. We may disclose personal data if required by law or to protect our legal rights.

Data Retention

Server logs: We retain server logs for up to 30 days for security and diagnostic purposes, after which they are deleted.

Email enquiries: We retain enquiry emails for as long as necessary to resolve your query and maintain records of our communications, typically no longer than 12 months, unless a longer retention period is required for legal reasons.

International Transfers

We do not transfer personal data collected through this website outside of the United Kingdom. If this were to change, we would ensure appropriate safeguards are in place and update this statement accordingly.

Your Rights

Under the UK General Data Protection Regulation, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request deletion of your personal data when it is no longer needed for the purposes for which it was collected

  • Object to or request restriction of processing under certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data-protection laws

To exercise any of these rights, please contact us using the details above.

Cookies

Our website does not use non-essential cookies or analytics trackers. Any cookies in use are necessary for the basic operation of the site (for example, to enable page loading and security). We do not use cookies for advertising or marketing purposes.

Changes to This Statement

We may update this privacy statement from time to time to reflect changes in the law or our practices. The latest version will always be posted on this page.

Last Updated: August 2025